Frequently Asked Questions (FAQ) – V Uniqueness | Fine Greek Jewelry

1. What makes V Uniqueness jewelry special?

Our jewelry is handcrafted in Greece by skilled artisans using traditional techniques blended with contemporary design. Each piece is ethically made with sustainable materials, reflecting Greece's rich cultural heritage.

2. Where is V Uniqueness based?

We are proudly based in Athens, Greece, where all our jewelry is designed and crafted.

3. Do you ship internationally?

Yes! We ship worldwide to over 100 countries. Shipping costs and delivery times vary by destination.

4. How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You can pay via:
✅ Credit/Debit Card
✅ PayPal
✅ Bank Transfer (on request)

5. Can I modify or cancel my order?

  • Modifications: Contact us within 24 hours of ordering. Changes are not guaranteed once processing begins.

  • Cancellations: Only possible if the order hasn’t shipped. 

6. Is my payment secure?

Absolutely! We use SSL encryption and trusted payment gateways (Stripe, PayPal) for secure transactions.

7. How long does shipping take?

  • EU: 2–5 business days

  • USA/Canada: 5–10 business days

  • Rest of World: 7–15 business days
    Express shipping (2–3 days) is available for an additional fee.

8. Do you offer free shipping?

Yes! Free shipping on EU orders over €150. International orders have calculated rates at checkout.

9. Will I pay customs fees?

International customers may incur customs duties or taxes, depending on their country’s regulations. These fees are the buyer’s responsibility.

10. What is your return policy?

  • Returns accepted within 14 days of delivery.

  • Items must be unworn, undamaged, and in original packaging.

  • Non-returnable: Custom-made items, earrings (for hygiene reasons), and final sale pieces.

11. How do I initiate a return?

  1. Email [email protected] with your order number.

  2. We’ll provide a Return Authorization Number (RAN) and instructions.

  3. Ship the item back with tracking.

12. How long do refunds take?

Refunds are processed within 7–14 business days after we receive and inspect your return.

13. How should I care for my jewelry?

  • Store in a dry, cool place, away from sunlight.

  • Avoid contact with perfume, water, or harsh chemicals.

  • Clean gently with a soft cloth.

14. Do you offer repairs?

Yes! We provide repair services for manufacturing defects within 1 year of purchase.

15. What if my jewelry arrives damaged?

Contact us within 48 hours with photos of the damage. We’ll replace or refund the item.

16. Can I request a custom design?

Yes! We love creating bespoke pieces. send us your ideas, and we’ll guide you through the process.

17. How long do custom orders take?

Typically 4–6 weeks, depending on complexity. We’ll provide a timeline before confirming your order.

18. Do you offer wholesale?

Yes! Retailers can apply for wholesale accounts.

19. Can I collaborate with V Uniqueness?

We’re open to creative partnerships!

20. How can I contact customer service?

📧 Email: [email protected]
📞 Phone: [Insert Number]
🌐 Live Chat: Available on our website (bottom right corner).

Response time: 24–48 hours.