Refund Policy – V Uniqueness | Fine Greek Jewelry

Last Updated: 06/2025

At V Uniqueness | Fine Greek Jewelry, we take pride in crafting exquisite, handcrafted jewelry that embodies Greek heritage and timeless elegance. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges to ensure a seamless experience.

By placing an order with us, you agree to comply with this policy. Please read it carefully before making a purchase.

1. General Refund & Return Guidelines

1.1 Eligibility for Returns & Refunds

  • Items must be returned within 14 days of delivery.

  • Products must be unworn, undamaged, and in original packaging with tags attached.

  • Proof of purchase (order number/invoice) is required.

1.2 Non-Refundable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized jewelry (e.g., engraved pieces).

  • Earrings for hygiene reasons (unless defective).

  • Final sale items (clearly marked at purchase).

1.3 Refund Methods

  • Refunds are issued to the original payment method within 7–14 business days.

  • For bank transfers, processing may take additional time.

2. Step-by-Step Return Process

2.1 Initiating a Return

  1. Contact Us: Email [email protected] with:

    • Order number.

    • Reason for return.

    • Photos of the item (if defective).

  2. Approval: We’ll respond within 48 hours with a Return Authorization Number (RAN).

  3. Shipping: Securely package the item and ship it to:

    V Uniqueness Returns
    [Insert Return Address]

2.2 Return Shipping Costs

  • Customer responsibility: You cover return shipping unless the item is faulty or incorrect.

  • Recommended carriers: Use tracked/insured shipping (e.g., DHL, FedEx). We are not liable for lost returns.

2.3 Inspection & Processing

  • Returns are inspected upon arrival.

  • If approved, refunds are processed within 7–14 business days.

3. Exchanges

3.1 Exchange Eligibility

  • Exchanges are allowed for size, color, or design changes (subject to availability).

  • Follow the same return process and specify your desired exchange.

3.2 Exchange Shipping

  • Customer pays for return shipping.

  • We cover shipping for the replacement item.

4. Damaged, Defective, or Incorrect Items

4.1 Reporting Issues

Notify us within 48 hours of delivery if:

  • The item is defective or damaged.

  • You received the wrong product.

Provide photos/videos as evidence.

4.2 Resolution

We will:

  1. Send a replacement (if available).

  2. Issue a full refund (including return shipping).

5. Cancellations & Order Modifications

5.1 Cancelling an Order

  • Requests must be made within 24 hours of purchase.

  • Orders already shipped cannot be cancelled.

5.2 Modifying an Order

Contact us immediately at [email protected]. Changes are not guaranteed once processing begins.

6. Refund Timelines

Payment Method Processing Time
Credit/Debit Card 7–14 business days
PayPal 3–5 business days
Bank Transfer 10–15 business days

7. International Returns

7.1 Customs & Duties

  • Refunds exclude original shipping and customs fees.

  • Duties for exchanges are the customer’s responsibility.

7.2 Return Address

International customers must ship returns to:

V Uniqueness International Returns
[Insert International Return Address]

8. Store Credit Option

Instead of a refund, you may opt for store credit (valid for 1 year).

9. Non-Returnable Scenarios

Refunds/exchanges are denied if:

  • The item shows signs of wear or damage.

  • Tags/packaging are missing.

  • The return is received after 14 days.

10. Disputes & Chargebacks

  • Contact us first to resolve issues.

  • Unauthorized chargebacks may result in account suspension.

11. Warranty & Repairs

11.1 Limited Warranty

We offer a 1-year warranty against manufacturing defects.

11.2 Repair Services

12. Contact Us

For refund-related questions:

📧 Email: [email protected]
📞 Phone: +30 690 7047 043
🌐 Website: www.vuniqueness.com