Shipping Policy – V Uniqueness | Fine Greek Jewelry

Last Updated: 06/2025

At V Uniqueness, we strive to deliver your handcrafted Greek jewelry with care and efficiency. This Shipping Policy outlines our delivery processes, timelines, fees, and related terms to ensure a transparent shopping experience.

By placing an order, you agree to the terms below. For questions, contact [email protected].

1. Shipping Destinations

We currently ship to over 100 countries worldwide.

  • EU: Free shipping on orders over €150.

  • International: Rates calculated at checkout.

  • Restrictions: Some remote locations may incur extra fees or delays.

2. Processing Time

  • Standard Orders: Processed in 1–3 business days (excluding weekends/holidays).

  • Custom/Made-to-Order: Requires 7–14 business days before shipping.

  • Delays: Notified via email if unexpected issues arise.

3. Shipping Methods & Costs

Region Carrier Delivery Time Cost
EU DHL Express 2–5 business days €8 (Free over €150)
USA/Canada FedEx Priority 5–10 business days €15
UK Royal Mail 3–7 business days €12
International DHL/FedEx 7–15 business days Calculated at checkout

*Note: Express shipping (2–3 days) available for +€25.*

4. Tracking & Delivery

  • Tracking Number: Sent via email once shipped.

  • Delivery Issues: Contact the carrier first, then notify us within 48 hours of failed delivery.

  • Signature Required: For orders over €500.

5. Customs & Duties

  • International Orders: Buyers are responsible for customs fees, taxes, or import duties.

  • EU Orders: No additional fees within the European Union.

  • Estimates: Check your country’s regulations before ordering.

6. Lost or Damaged Packages

  • Claims: Must be filed within 14 days of delivery.

  • Resolution: We’ll replace or refund (see Refund Policy).

  • Proof: Provide photos of damaged items/packaging.

7. Holiday & Peak Seasons

  • December: Allow extra 3–5 days for processing.

  • Black Friday/Cyber Monday: Shipping times may extend.

8. Address Accuracy

  • Double-check your shipping address during checkout.

  • Wrong Address Fees: Reshipping costs (€10–€20) apply for errors.

9. Local Pickup (Athens Only)

  • Free pickup at our Athens studio (address provided post-purchase).

  • ID Required: Must match order name.

10. Contact Us

For urgent shipping inquiries:
📧 Email: [email protected]
📞 Phone: +30 690 7047 043
🌐 Live Chat: Available on our website.